Job Description

Manager Of Epic Application SupportThe Manager of Epic Application Support provides day-to-day management to a staff of Epic Applications Analysts responsible for providing high-quality system services to the Health First Integrated Delivery Network (IDN), ensuring a maximum return on information technology investments and superior customer service to our patients, members, Associates, and medical staff.Primary AccountabilitiesLead the strategic direction, support, optimization, and ongoing maintenance of Epic Back-End Revenue Cycle applications, including Professional Billing (PB), Hospital Billing (HB), Claims Management, Payor Plan Management, Self-Pay, Financial Assistance, and related revenue cycle workflows.Oversees the day-to-day operations and tracking of all work assigned across team members that they manageLeads client-facing discussions to understand business direction and produce proactive plan to produce results in a highly dynamic and formative environmentPartners with other Information Technology (IT) leaders to ensure projects, issues and ideas are addressed effectively and to continue to provide a positive working environment across the departmentProvide performance coaching to assigned associates by defining responsibilities and expectations, setting individual goals and objectives, giving performance feedback, recognizing contributions, and encouraging training and developmentSupports Epic and IT executive leadership by providing timely and proactive updates; by attending meetings with IDN stakeholders and vendors.Collaborates with Epic applications team and other departments in identifying the nature and impact of problems/issues as well as providing timely communication for any escalated problems or issues that will impact the IDN.Identifies opportunities for budgetary and application improvement that would enhance the needs of the customers and provide a positive impact to those we serveKeeps abreast of current technology developments, partners with team to understand how responsibilities relate to other areas and to use team resources effectively.Leadership AccountabilitiesDefine and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high-performing team.Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the teams and organizations goals.Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.Work ExperienceMinimum QualificationsEducation: Bachelor's degree.Work Experience:Three (3) years experience leading others.Five (5) years in System Development Life Cycle (SDLC) setting.Licensure: NoneCertification: NoneWork Experience In Lieu of Education: Associates degree and an additional eight years of managing applications support teams.Skills/Knowledge/Abilities:Advanced level of understanding and application of general systems concepts and their integration with IT problem solving skills.Working knowledge and intermediate understanding of all aspects of the System Development Life Cycle (SDLC).Effective communication skills to include demonstrated ability to present to various levels of audience.Ability to solve problems.Effective teaming, organizational and support management skills.Preferred QualificationsEducation: Bachelor's degree in Business Administration. Health information Systems, or Computer Information Systems.Skills/Knowledge/Abilities: Advanced knowledge of healthcare processes to include state, federal and regulatory requirements.Physical RequirementsMajority of time involves sitting or standing; occasional walking, bending, and stooping.Long periods of computer time or at workstation.Light work that may include lifting or moving objects up to 20 pounds with or without assistance.May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.Communicating with others to exchange information.Visual acuity and hand-eye coordination to perform tasks.Workspace may vary from open to confined.May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.About Health FirstAt Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

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